Effective Date: 15 May 2023

At Muka, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains how we handle your personal information in accordance with South African law, including the Protection of Personal Information Act (POPIA).

1. Information We Collect
We may collect and process the following types of personal information when you use our website or services:

1.1. Personal Identification Information
This may include your name, physical or postal address, contact number, email address, and identification number. We collect this information to provide and personalize our services.

1.2. Payment Information
When making a purchase, we may collect necessary billing details such as credit card or bank account information to securely process your payment.

1.3. Website and Technical Data
We automatically collect non-personal information such as your IP address, browser type, device details, and browsing behavior. This data helps us improve user experience and website functionality. We may use cookies or similar technologies for this purpose.

2. How We Use Your Information
Your personal information is used only for legitimate business purposes, including:

2.1. Service Delivery
To process orders, complete transactions, and provide the services you have requested.

2.2. Communication
To send updates, promotions, or important notifications about our products and services. You can opt out of marketing communications at any time.

2.3. Customer Support
To assist with inquiries, troubleshoot issues, and provide after-sales support.

2.4. Legal and Compliance
To comply with applicable laws, regulations, and legal obligations.

3. Disclosure of Personal Information
We respect your privacy and will not sell, rent, or share your personal information with unauthorized third parties. However, we may disclose your data in the following cases:

3.1. Service Providers
We may share information with trusted third-party service providers (e.g., payment processors, IT support, or marketing partners) who assist in running our operations. These parties are contractually obligated to protect your data and use it only as instructed.

3.2. Legal Obligations
We may disclose information when required by law or to protect our legal rights in response to a valid request such as a subpoena, court order, or government demand.

4. Data Security
We employ appropriate technical and organizational safeguards to protect your personal data against unauthorized access, loss, or misuse. While we strive to maintain the highest security standards, please note that no electronic transmission or storage method is completely secure.

5. Your Rights Under POPIA
You have the right to manage your personal information. These rights include:

• Access and Correction: Request access to the personal data we hold about you and ask for corrections if it’s inaccurate or outdated.

• Withdraw Consent: You may withdraw your consent for data processing at any time.

• Object to Processing: You can object to the processing of your personal data in specific circumstances.

• Request Deletion: You may request the deletion of your personal information, subject to legal retention requirements.

To exercise these rights, please contact us using the details below.

6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Effective Date.” We encourage you to review it regularly.

7. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📧 Email: support@muka.co.za
📞 Phone: +27 67 138 6570

By using our website or providing your personal information, you agree to the terms outlined in this Privacy Policy.

Last Updated: 21/10/2025