Privacy Policy

1. Information we collect

We may collect and process the following types of personal information when you use our website or services.

• Personal identification information: your name, physical or postal address, contact number, email address and identification number, used to provide and personalise our services.
• Payment information: billing details such as credit card or bank account information, collected to securely process your payment.
• Website and technical data: non-personal information such as your IP address, browser type, device details and browsing behaviour. We may use cookies or similar technologies for this purpose.

2. How we use your information

• Service delivery: to process orders, complete transactions and provide the services you have requested.
• Communication: to send updates, promotions or important notifications. You can opt out of marketing communications at any time.
• Customer support: to assist with enquiries, troubleshoot issues and provide after-sales support.
• Legal and compliance: to comply with applicable laws, regulations and legal obligations.

3. Disclosure of personal information

We will not sell, rent or share your personal information with unauthorised third parties. We may share information with trusted service providers such as payment processors, IT support or marketing partners, who are contractually obligated to protect your data and use it only as instructed. We may also disclose information where required by law or to protect our legal rights in response to a valid request such as a subpoena, court order or government demand.

4. Data security

We employ appropriate technical and organisational safeguards to protect your personal data against unauthorised access, loss or misuse. Please note that no electronic transmission or storage method is completely secure.

5. Your rights under POPIA

• Access and correction: request access to the personal data we hold about you and ask for corrections if it is inaccurate or outdated.
• Withdraw consent: you may withdraw your consent for data processing at any time.
• Object to processing: you can object to the processing of your personal data in specific circumstances.
• Request deletion: you may request deletion of your personal information, subject to legal retention requirements.

6. Cookies and advertising measurement

We use Google Ads measurement cookies to understand which adverts bring people to our website, and to make the adverts we show more relevant. This is how the data is handled, and it only happens once you accept cookies.

• What we share: the pages you view, whether you start a checkout, submit an enquiry form or open a WhatsApp chat, together with cookie identifiers Google sets in your browser.
• Who receives it: Google Ads (Google LLC). Google explains how it handles this data at https://business.safety.google/privacy/.
• Why: to measure advertising results and improve the relevance of our adverts. We do not use it for automated decisions about you.
• Your choice: we ask before anything is sent. You can accept or decline in the cookie notice, and change your mind at any time using the Cookie Preferences link in the footer. Declining does not affect your ability to shop with us.

7. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date.

8. Contact us

Email support@muka.co.za or call +27 67 138 6570 with any questions, concerns or requests related to this Privacy Policy.

By using our website or providing your personal information, you agree to the terms outlined in this Privacy Policy.