Refunds & Returns Policy

Restocking fee

A 15% restocking fee applies if the correct product has been supplied to you.

Return policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. If you receive the wrong or a faulty product, we will provide a free replacement and shipping within 7 days.

• The item must be in the same condition that you received it, unused and in its original packaging.
• You will need to provide the receipt or proof of purchase.
• To start a return, contact us at support@muka.co.za.
• Returns should be sent to 1 Homestead Road, Kya Sand, Randburg, 2163.
• Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or incorrect. We will assess the issue and ensure it is resolved promptly.

Exceptions / non-returnable items

• Custom or personalised items, including special orders, cannot be returned.
• Sale items and gift cards are non-returnable.
• If you have any concerns about a specific product, please contact us before placing your order.

Exchanges

The fastest way to receive your preferred item is to return the item you have. Once the return is accepted, you can make a new purchase for the desired item.

Refunds

We will notify you once your return has been received and inspected, and let you know whether your refund has been approved.

• Approved refunds are issued to your original payment method within 10 business days.
• Your bank or credit card provider may need additional time to process the refund.
• If more than 15 business days have passed since your refund was approved, contact us at support@muka.co.za.
• Refunds are only processed on business days, excluding weekends and South African public holidays.